Deposits & Cancellations
Flexible appointments with respectful notice – we value your time and ours.
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Deposit and Cancellation Agreements
At Accolade Dental Adelaide, we pride ourselves on our service to the community. We provide exceptional care and dental treatment to you.
We are a small business who does this by putting in place effective systems and use of our time. A missed appointment means that we are unable to offer our quality service to someone who needs it. For this reason, we have put the following policies in place:
Confirmation of Appointments:
⁃ We send texts and call you to confirm your upcoming appointment. If you are unable to attend, please reply to our messages.
⁃ You are also able to email us at info@accoladedental.com.au to inform us of changes.
⁃ Please confirm your appointment to keep it.
⁃ We reserve the right to offer your appointment time to someone else if you do not confirm.
What Patients Value at Accolade Dental
Personalised
Dental Care
Experienced Dentist in Seaford Heights
Be looked after by an experienced, down-to-earth team that blends clinical expertise with genuine care. From fillings to complex work, Caring dental services, close to home
Patient-Focused Dental Care
We take time to listen, explain options clearly and payment options available to suit a range of budgets. No pressure, no rush—just honest advice and treatment that’s right for you.
Dental Check-Up & Treatments
Prevention comes first. Thorough exams, gentle cleans and practical tips help stop problems early. If treatment’s needed, we’ll map out a simple plan that fits your life.
Flexible Payments & Health Funds
Deposit for New Patients:
⁃ All new patients will be required to pay a $31 deposit when booking their appointment.
⁃ This will be credited to your account and will go towards your consultation and treatment on the day.
⁃ Failure to attend your appointment will result in loss of the deposit.
⁃ If you don’t reschedule your appointment within 24 hours, you may lose your deposit.
Deposit for Dental Treatment:
⁃ Some dental treatments are booked for a longer time. Cancellation of these spots with short notice leaves us with scheduling issues.
⁃ A percentage of the treatment cost will be taken as a deposit prior to booking.
⁃ Your dentist will inform you if the deposit applies to you.
⁃ This will be credited to your account and will go towards your treatment.
⁃ Failure to attend your appointment will result in loss of the deposit.
⁃ If you reschedule your appointment within 24 hours, you may lose your deposit.
Of course, we understand that situations may arise where you are unable to attend your dental appointment and these are taken into account on a case by case basis.
Please contact us by phone or email as soon as you can to inform us of the situation.
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